Free domestic shipping Australia wide for orders over $200.
Flat rate $11.95 shipping all domestic orders under $200.
Express shipping $18.95 is offered through Australia Post, for next day delivery once dispatched to most capital cities.
View shipping information for more information including international orders
Free domestic shipping is offered on orders over $200.
For all domestic orders under $200 a flat rate of $11.95 shipping applies.
Express shipping ($18.95) is offered through Australia Post, for next day delivery once dispatched to most capital cities (please note that Australia Post does not guarantee next day delivery but it remains their fastest shipping option, you can read more here).
International Shipping is available for New Zealand, USA, Asia Pacific and some parts of Europe. Shipping fees are calculated by weight and location, and will be displayed during the checkout process. If you are outside this zone please email hello@nudierudielunchbox.com.au for a quote. Please note any local taxes or duties are the responsibility of the customer.
We use Sendle and Australia Post to send your order. A shipping confirmation email will be sent to you once your parcel has been dispatched. Sendle or Australia Post tracking codes will be included in this email to allow you to track and monitor the progress of your parcel. If you can't find your email check your spam. Please be aware that once your item is posted, it is in the hands of our partner companies and is out of our control.
Our postal partners will leave your parcel at the designated address if it's deemed safe. A signature is not required. If no safe location is available, or the courier cannot access the property, the parcel will be sent to a nearby drop-off location. You will receive an email with the collection details and time frame. Should you require a signature on delivery, please add a note to your order.
We endeavour to dispatch all orders by the next business day.
If your parcel is running late or missing, in the first instance use the tracking number provided in your shipping email to contact the relevant postal partner and lodge a late or missing parcel enquiry. They will do their best to help you retrieve the parcel. If you need further help please contact us at hello@nudierudielunchbox.com.au
Please note - all late enquires MUST be bought to our attention NO LATER than 14 days after the estimated date of arrival for us to be able to launch a late parcel enquiry for you. All missing parcel enquires need to be bought to our attention within 48 hours of attempted delivery, if you can not locate the parcel. Compensation can not be issued after these time frames.
Please ensure your address details are entered accurately, including in ApplePay or PayPal.
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Redelivery Fee: Orders requiring redelivery due to incorrect addresses, insufficient details, or failure to collect the parcel on time will incur an $11.95 fee.
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Returns & Restocking Fees: If an order is returned to us due to non-delivery or failure to collect, a $10 restocking fee will apply, along with full reimbursement of the shipping costs we incurred (not the flat shipping rate), even if your order qualified for free shipping. These fees will be deducted from any refunds.
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Incorrect Addresses: If an incorrect address was provided and the parcel has already been shipped or delivered, we cannot retrieve the parcel or offer a refund.
